FAQFrequently asked questions.
1. How does Super Talent ensure quality?
Super Talent products are built only with carefully selected, quality components. All component vendors must meet our quality standards and pass our qualification testing before we can use their components. Our products are 100% tested to ensure functionality.2. Where can I buy SuperTalent products?
SuperTalent products are available directly from Super Talent or worldwide through our network of authorized distributors and resellers. Super Talent sales can be reached by emailing firstname.lastname@example.org or you can find our list of authorized resellers here, http://www.supertalent.com/home/distributors.php.3. How do I know if my reseller is an Authorized Reseller?
See our list of Authorized Super Talent Resellers and Distributors online here, http://www.supertalent.com/home/distributors.php.4. Where can I get technical answers and support?
Fill out a RMA form and then email the Word Document version to Support@SuperTalent.com or Fax the Adobe .pdf version to 408-941-0941. You will receive a reply via Email or Fax with your RMA # attached. You must submit a RMA request form to obtain the RMA number before returning your product to Super Talent via Email or Fax only. For Microsoft Windows To Go Technical Support Please Contact us (at): WTG.email@example.com
1. Could I use netbook SSDs (Mini PCIe card or Half Mini PCIe card) on other Netbooks other than Asus, Dell and Acer?
No. Super Talent Netbook SSDs are exclusively designed for those compatible Netbooks listed online. We don't provide support for compatibility issues of our SSD on other Netbooks.2. Does MasterDrive have TRIM function?
Yes and No. For MasterDrive series of SSDs, TRIM function is only available on MasterDrive SX SSDs, not other MasterDrives. We provide full TRIM support for all the UltraDrive series SSDs and RAIDDrive SSDs.3. Can I have TRIM function along with Snow Leopard OS?
No. Only Windows 7 support TRIM on our UltraDrive SSDs. Other SSDs or OS won't support this function.4. I am using Mac OS and I want to upgrade my firmware. Is that possible?
Unfortunately, currently we don't have firmware upgrade support on Mac OS.5. What is MTBF?
MTBF is short for Mean time between failures, which predicted elapsed time between inherent failures of a system during operation. MTBF can be calculated as the arithmetic mean (average) time between failures of a system. Usually, bigger MTBF number means better product reliability. All of Super Talent SSDs have more than 1,000,000 hours MTBF.6. Why can't I access the full capacity of the RAIDDrive SSD?
For RAID0, the user can access the full capacity of RAIDDrive. For RAID5, the architecture will take part of the drive capacity for data backup and recovery use. The parity information is interspersed across the drive array.
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1. What's the difference between USB 2.0 and USB 3.0?
The simple answer is speed. The USB 2.0 data transfer rate can be up to 48MB/s; USB 3.0 is 10 times faster than USB 2.0 which can be up to 480 MB/s (or 4.8Gbps). For example, it takes 13.9 minutes to download a 25GB HD video via USB 2.0 but only 70 second via USB 3.0.2. Is USB 3.0 backward compatible with USB 2.0?
Yes. You can plug an USB 3.0 drive into a host (ex. Notebook, desktop) computer with USB 2.0 port and operate functionally. However, the speed will downgrade to USB 2.0 performance automatically due to USB 2.0 port limitation.3. What does "full-duplex data transfers" mean?
Full duplex type is a data transfer type which means to handle data in both directions (upload and download, for instance) simultaneously. A half duplex is a data transfer type that only sends data in one direction at a time. Because the USB 3.0 bus uses two differential pairs to transfer data, it can transfer in both directions at the same time, making it full duplex.4. I feel a little bit warm on my USB 3.0 drive during operation, why?
The USB 2.0 takes up to 500mA during operation comparing USB 3.0 up to 900mA. USB 3.0 needs more current to generate higher speed. Thus, you could feel a little warm while touching the device during USB 3.0 operating.5. How could I tell the difference between USB 2.0 and USB 3.0 connector?
An USB 3.0 connector or cable has a blue facet inside, which can easily be seen when looking directly into the USB port.6. Do I need a USB 3.0 Cable?
You don't need a USB 3.0 cable if you connect USB 3.0 directly. Otherwise, you do need a USB 3.0 (blue color) cable to generate extra speed. The USB 3.0 cable is up to 3 meters long and USB 2.0 cable up to 5 meters.
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1. Why can't I access the full capacity of the USB Flash drive?
The actual usable memory size is less than what is stated in the product specifications due to NAND flash controller reserved capacity, flash memory design, testing and endurance capability.2. Will my USB Flash Drive work with Microsoft's Windows operating system or Mac OS system or Linux?
Yes, USB flash drive works with the most Windows OS, Mac OS and Linux OS because they have built in USB device driver.(Note: Windows NT does not support USB drive)3. Will my USB Flash Drive work on MAC OS system?
If your Mac is using Mac OS 9.0 or later, it should work fine with no driver required.4. What does 80X or 150X mean?
X is a performance baseline adapted from the CD-ROM industry. 1X = 150 KB per second data transfer rate. A card rated at 150X can transfer data at 22.5 MB per second.5. How do I know what type of flash drive I have?
6. How to remove USB Device correctly?
The original retail package for each flash drive has the model number printed on the back of the insert card that contains your flash drive device type. If you don't have the card, you can always plug the USB drive into a computer with Windows ME, 2000 or XP operating system and follow these instructions:
1. Go to "My Computer" find the "Removable Disk" icon
2. Right click your mouse on "Removable Disk"
3. Left click your mouse on "properties"
4. Left click your mouse on "hardware"
5. You will see a flash disk like "Flash Drive SM 2.0 USB Device" where "SM" or "UT" or "O" stands for "SMI", or "UT", or "OTI" type of flash driver.
Always Click "Safety Removal" ICON on the right of bottom screen before unplugs your USB drive. Otherwise, your USB drive could potentially be damaged or your data lost.
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1. How do I place an order?
Click on this link to get started or call a sales representative to work with you.2. Do you have a minimum order requirement?
We require a minimum order of 300 units.3. What is your lead time?
Our lead time is 5-10 working days.4. Where can you deliver to?
We can deliver to your location or you can pick up at any Ma Labs locations worldwide.5. What capacities are available for your flash drives?
We provide capacities ranging from 1GB to 64GB.6. What kind of USB data services do you offer?
We can preload the data you provide or automatically run your data when the USB is plugged into your computer. Another service is to provide a name for the volume label. For security, we can lock certain files or encrypt your files with a password.
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1. Where can I find benchmarks on Super Talent memory modules?
Many independent review sites test Super Talent products and publish extensive performance reports. You can find a list of the latest Super Talent product reviews here.2. How is Super Talent Server memory validated?
Our server modules are tested intensively for compatibility and reliability, first in Super Talent's test labs by Super Talent engineers, then by server motherboard partners like Supermicro and Tyan in their compatibility labs. Our rigorous validation process is designed to detect any marginal quality issues before we release the product to customers.3. What is an SPD?
SPD stands for Serial Presence Detect, which is the firmware for a memory module. Basic information on the module like manufacturer, clock speed, latency values, capacity, and architecture are programmed by the module manufacturer in a small EEPROM chip on the module. When your system boots up, this data is fed into the brains of your system so it knows what memory you have installed.4. What's the benefit of heatspreaders?
Heatspreaders help keep the RAM chips on your memory modules cool by dissipating the heat. Cooler operating temperatures ensure optimal performance and extend the operating life of the memory. Super Talent uses aluminum heatspreaders for efficient cooling.5. Can I use PC3200 memory in my PC2700 motherboard?
Most motherboards have no problems supporting faster memory. PC3200 memory will work in almost all PC2700 motherboards. But we do not recommend mixing PC3200 and PC2700 modules in your system.6. Do I have to load my memory in matched pairs?
No. Most high-end motherboards support dual channel memory. We recommend you populate memory in matched pairs for optimum performance and compatibility, but your motherboard should still work with mismatched memory.
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